This Return, Refund & Exchange Policy governs every claim brought in respect of an item purchased from KAYUH PRO SDN. BHD 202601034221 (1696316-D), and it binds each Customer submitting such a claim. It should be read before a purchase is made.
Eligibility for Return or Refund
Items sold are not exchangeable or refundable. The sole exceptions are as follows.
Incorrect item – the merchant sent the wrong item.
Non-conformity – the item received does not correspond to the specifications, description, features or information advertised on the website.
Defective condition – the item received is spoiled, damaged or defective upon delivery.
Delay in delivery – delivery exceeded the timeline stated in the Shipping Policy of the company.
Evidence to Be Furnished
The Customer shall furnish the following in support of any claim.
Unboxing recording – a clear and continuous video depicting the unopened parcel, the shipping label, the packaging and the item received.
First-use recording – a clear video depicting the first use of the item, where applicable.
Further material – photographs, order details or such other supporting documents as the company may request.
Manner of Submission
A claim is brought in the following manner.
Assembly – the Customer compiles the evidence specified above.
Lodgement – the Customer submits the return or refund request to the customer support team at kayuhpro@outlook.com.
Time limit – lodgement must take place within 24 hours of receipt of the item.
Claims Not Entertained
A request will not be accepted in either circumstance below.
Out of time – the request was submitted after the 24-hour reporting period.
Unsupported – the request was submitted without the required supporting evidence.
The support team of the Company is ready to help the Customer with any question concerning a return, refund or exchange.