This Shipping Policy governs the processing, dispatch and delivery of every order placed with KAYUH PRO SDN. BHD 202601034221 (1696316-D), and it applies to each Customer purchasing through this website.
Territorial Coverage
The Company delivers to the regions listed below.
Peninsular Malaysia – all states lie within the service area.
East Malaysia – Sabah & Sarawak lie within the service area.
Order Processing and Notification
Each order advances through the following stages.
Processing – the order is processed within 1–3 business days, weekends and public holidays being excluded from that count.
Dispatch confirmation – upon processing and dispatch, a confirmation email is issued to the Customer stating the unique tracking information assigned to the order.
Handover notice – once the consignment has passed to the courier partners of the Company, an email or SMS message follows, carrying a tracking number and a direct link by which the progress of the package may be monitored in real time.
Delivery Methods and Estimated Periods
The Company does not offer overnight or next-day delivery. The standard periods are as tabulated.
Note: The periods stated are estimates. They are liable to variation on account of courier operations, seasonal holidays or extreme weather conditions.
Shipping Charges
Charges are applied on the following basis.
Free Shipping – standard shipping fees are waived for the Customer, in keeping with the commitment of the Company to value.
Excepted orders – a charge may nonetheless be computed at the point of checkout in respect of specific bulk or specialised promotional orders, determined by the aggregate weight of the goods and the delivery destination, where such a charge applies.
The support team of the Company is ready to help the Customer with any matter arising under this policy.